Customer Support

Multiple contact options available for your convenience:

Primary Contacts:

• Email: contact@chemtradeasia.com

• Email: marketing@chemtradeasia.com

• Live Chat: Available on www.textilechemicalsasia.com

• Website: www.textilechemicalsasia.com

Regional Headquarters:

• Singapore Headquarters: Tradeasia International, 133 Cecil Street #12-03, Keck Seng Tower, Singapore 069535

• Phone: +65 6227 6365

India Office (For South Asian Customers):

• Address: Tradeasia International Pvt Ltd, 503/504, 5th Floor, Kanakia Atrium 2, Andheri-Kurla Rd, Andheri East, Mumbai 400093, India

• Phone: +91 22 6123 1800

• Email: india@chemtradeasia.com

Indonesia Office (For Southeast Asian Customers):

• Address: Sopo Del Office & Lifestyle Tower, 9th Floor Tower B, Jl.Mega Kuningan Barat III Lot. 10 1-6, Jakarta 12950

• Phone: +62 21 5080 6560

• Email: indonesia@chemtradeasia.com

Response Time Commitments:

• Live Chat: Response within 15 minutes (business hours)

• Email inquiries: Response within 2 hours

• Complex technical questions: Full response within 24 hours

• Emergency production issues: Dedicated support line available

• Weekends/holidays: Emergency contact provided